Legal
Terms and Conditions
Last updated: July 22, 2026
These terms govern your use of Avenra Cloud, the managed hosting platform operated by Glencoe Technology at avenra.cloud and app.avenra.cloud. By creating an account or using Avenra Cloud, you agree to these terms. If you are using Avenra Cloud on behalf of a company, you are agreeing on that company's behalf and confirming you have the authority to do so.
The service
Avenra Cloud lets you deploy and run applications without managing the underlying servers yourself. Depending on what you connect and configure, the service can provision databases, domains and HTTPS certificates, backups, authentication, and automatic scaling on your behalf. We may add, change, or retire individual features over time as the platform evolves; section Availability and changes covers how we handle that.
Accounts
You create an account by signing in with Google or Microsoft. You are responsible for keeping your account secure and for all activity that happens under it, including anything done by people you invite to your team. Tell us right away if you suspect unauthorized use of your account. You must be at least 16 years old, and able to form a binding contract in your jurisdiction, to use Avenra Cloud.
Acceptable use
You agree not to use Avenra Cloud to:
- Break the law, or host content that is illegal where you or your users are located
- Distribute malware, run unauthorized security scans, or otherwise attack other systems
- Send spam or unsolicited bulk communications
- Infringe someone else's intellectual property or privacy rights
- Try to gain unauthorized access to Avenra Cloud's infrastructure, or to another customer's application, account, or data
- Deliberately disrupt or degrade the service for other customers, for example through resource abuse designed to affect shared infrastructure
If we reasonably believe your use of Avenra Cloud violates this section or puts other customers or the platform at risk, we may suspend the affected deployment while we investigate, as described in Suspension and termination.
Your content
You keep all rights to the code, configuration, and data you deploy on Avenra Cloud. You are solely responsible for your content and for making sure you have the right to host and run it. You grant us only the limited license needed to store, run, back up, and transmit your content in order to provide the service to you, and we access it only to operate the platform, to provide support you request, or where required by law. Our Privacy Policy explains this in more detail.
Fees and billing
Some Avenra Cloud plans are free and some are paid. If you choose a paid plan, you agree to pay the fees described at the time you subscribe. Fees are billed in advance on a recurring basis unless stated otherwise, and are non refundable except where required by law or where we say otherwise. We will give you reasonable notice before a price change takes effect for your account. If a payment fails, we may suspend the affected services until the balance is settled.
Availability and changes
We work to keep Avenra Cloud reliable and available, but we do not guarantee the service will be uninterrupted or error free, and scheduled maintenance or circumstances outside our control can cause downtime. We may change, add to, or discontinue individual features; where a change materially reduces functionality you rely on, we will give you reasonable notice where practical.
Suspension and termination
You can stop using Avenra Cloud and delete your account at any time. We may suspend or terminate your access if you materially breach these terms, including the Acceptable use section, if required by law, or to protect the security or integrity of the platform. Where practical, we will tell you why and give you a chance to fix the issue before suspending a paying account. When your account is terminated, we handle your data as described in our Privacy Policy.
Intellectual property
Avenra Cloud, including its software, design, and the Keyway brand, is owned by Glencoe Technology and protected by intellectual property law. These terms do not grant you any rights to our trademarks, logos, or brand assets beyond what is needed to use the service as intended.
Disclaimers and limitation of liability
Avenra Cloud is provided as is, without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non infringement. To the fullest extent permitted by law, Glencoe Technology will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or data, arising from your use of Avenra Cloud, even if we have been advised of the possibility of such damages. Nothing in these terms limits liability where the law does not allow it to be limited.
Governing law
These terms are governed by the laws applicable in the jurisdiction where Glencoe Technology is registered, without regard to conflict of law principles. If any part of these terms is found unenforceable, the rest remains in full effect.
Changes to these terms
We may update these terms from time to time. If we make a material change, we will update the date above and, where appropriate, notify account holders directly. Continuing to use Avenra Cloud after a change takes effect means you accept the updated terms.
Contact us
Questions about these terms can be sent to legal@avenra.cloud. Avenra Cloud is a product of Glencoe Technology.